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All prices on this website are in ( USD ). For international cards used on the site, the bank’s applicable exchange rate and fees will apply. We do not have any jurisdiction over this and any disputes or queries on exchange rates and bank charges must be directed to the bank or institution that issued your card or payment instrument.All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raise an invoice.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided which is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
We strive to replenish stocks and keep our products available on our site for sale and dispatch. However, in case the product is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order at your convenience.
Moroccanhandcarft : also offers free domestic shipping across morocco to all the pin codes serviced by our logistics partners. In case your location isn’t serviced by our logistics partner, we shall send the consignment via Maroc Post Office
We endeavor to deliver the products to you within a span of 10-15 working days from the receipt of the order and payment, as per the address for delivery.
A tracking number will be provided once the consignment is shipped.
We aim to create and deliver products for your appreciation and satisfaction. Moroccanhandcarft's return or exchange policy applies only if the product is damaged or incorrectly delivered. All refund and replacement requests must be made within 30 days of receiving the order.
Please do not accept a shipment that shows signs of damage in transit. You can decline to accept a damaged order and ask the delivery person to return the order. Please contact moroccanhandcarft with the order number via our contact form below to inform us of this in case it happens.
In the unlikely event that you receive the wrong product, please get in touch with us within 24 hours by either calling us at the number provided here, or via the contact form.
Please bear in mind that minor variations on the color and texture can occur from what is visible in the product pictures on the website due to the assorted technological and physical restrictions of the digital medium. Some of our products are handmade and can lead to minor variations because of the manufacturing and artisanal process. The buyer acknowledges this risk when they agree to these terms and conditions.